Shipping & Exchanges
At BROWNWHITE, we hold our dispatch integrity and client satisfaction to the same exacting standards as our handcrafted leather footwear.
1. Pan-India Express Delivery
All orders are individually inspected, hand-conditioned with natural beeswax cream, packed in breathable cotton dust bags, and dispatched in reinforced rigid travel boxes.
- Processing Time: Orders are prepared within 24–48 hours of WhatsApp confirmation.
- Delivery Timelines: Tier 1 & Metro cities: 3 to 5 business days. Other regions: 5 to 7 business days.
- Tracking: Live courier tracking links and airway bill numbers are shared directly with you on WhatsApp upon dispatch.
- Delivery Charges: Delivery charges are applicable as per your location and confirmed transparently prior to dispatch.
2. 7-Day Size Exchange Policy
We want your footwear to fit cleanly from the very first stride. If you require a different size (available across UK 6 to UK 11), we offer a complimentary size exchange within 7 days of delivery.
How to Request a Size Exchange
Simply message our concierge on WhatsApp with your Order ID and the preferred replacement size. We will guide you through the return process.
Message Concierge on WhatsApp →- Footwear must be completely unworn outdoors and free from creasing on the vamp or leather sole scuffs. (We recommend trying on over a clean rug or carpet).
- All original packaging, including dust bags and product cards, must be included.
3. Transit Insurance & Damages
Every parcel sent from our atelier is fully insured against loss or in-transit damage. In the unlikely event that your parcel arrives with tampered outer packaging, please document it with photographs and contact us immediately on WhatsApp (+91 70129 96969).
4. Questions & Concierge Assistance
Our team is available Monday through Saturday from 10:00 AM to 7:00 PM IST. Email us at brownwhite006@gmail.com or message on WhatsApp anytime.